General Conditions and Responsibility

BOOKING:

Bookings will be accepted as long as the services of interest are available. Bookings will be considered as confirmed only after receiving reconfirmation, a contract, either by fax or by mail.The contract means that the clients have accepted the general conditions listed below, mainly those concerning pricing,cancellations and payment conditions.

PAYMENT & CANCELLATION FEES:

These are subject to case by case negotiations depending on individual hotel policies, coach company policies etc.

PROMET T&T ACCOUNTS:

Our bank information is always cited on every pro-forma or invoice. Otherwise, please ask for the bank information by phone or e-mail.
Payment can be made by a bank transfer or by a bank cheque.Both the receiving parties and the sending parties cover the bank charges of their respective banks. In case of payment with credit card, a surcharge of 3% for transfer costs will be applied.

period	fee
45 - 22 days	10% of the total amount
21 - 15 days	35% of the total amount
14 - 08 days	50% of the total amount
07 - 03 days	80% of the total amount
02 - 00 days	100% of the total amount

The percentage of the fee will be calculated from the maximum expected number of persons. No refund will be given in case of a cancellation during the stay. A reduction in the number of persons in a group is tolerated when it does not exceed 10%. In case of a reduction by more than 10% or in case of no show, the cancellation fees listed above apply. In case of arranging the trip less than 45 days before arrival, cancellation policy will be agreed on a case-by-case basis.

ACCOMODATION:

Rooms can be provided with bath or with shower. Rooms and ship cabins are not necessary the same size and style for the whole group.
When a requested hotel is not available, the agency should provide an alternative hotel of the same or higher quality, in the same or alternative city.

SIGHTSEEINGS:

Some attractions may be closed during national holidays, due to bad weather conditions or other force majeure. In that case, the agency will provide an alternative visit in cooperation with the client. When group is travelling by bus, sometimes it cannot be stopped just in front of the place of visit, so there is a possibility the group might have a short walk.

ROOMING LIST:

A preliminary rooming list is required 30 days before the arrival. A final rooming list is required 14 days before the arrival.

CLAIMS:

Any claim must be communicated to our agency during the stay or within a maximum of 7 days after end of arrangement with the agency.
No claim will be accepted afterwards. All claims should be sent in written form to the agency.

LEGAL JURISDICTION:

Negotiation is considered a general method of solving problems or discrepancies concerning the fulfilment of the contract. In case the results of such negotiations are not found satisfactory by either of the parties, courts in the Slovenia are considered the courts of appeal and arbitration.

OTHERS:

For some bookings, special conditions can be negotiated. In that case, the special conditions replace these general conditions.
Groups will operate only when minimum 20 people are confirmed. Otherwise the offer, realisation and rates are on request.
When rates on the market increase substantially (fuel, hotels etc) the agency has the right to change the rates published.

PRICES ARE INFORMATIVE AND ARE SUBJECT TO CHANGE WITHOUT NOTICE, THEY ARE NOT VALID FOR ANY FAIRS, CONGRESSES, NATIONAL HOLIDAYS OR PUBLIC HOLIDAYS SUCH AS NEW YEAR, CHRISTMAS AND OKTOBERFEST PERIODS OR LOCAL AUTHORITIES. "PROMET T&T" IS NOT RESPONSIBLE FOR ANY CHANGE IN PRICES THAT MAY OCCUR DUE TO A DECISION MADE BY THE ADMINISTRATION OF THE INDIVIDUAL SITE